Shipping & Return Policy
Flat Rate Shipping
We offer flat rate shipping for Canada and the Continental United States. Whether you chose to purchase one item, two or any number of items the shipping remains at the low cost of $9.95 in Canada and $19.95 for shipping to the Continental USA.
All items are in stock (unless otherwise noted) and shipped from our B.C warehouse. We do not drop ship our products.
Orders within Canada are shipped for the flat rate of $9.95 via Canada Post Expedited Parcel and Free Shipping for orders over $89.00.
Free Local Delivery
We provide free local delivery on all orders $75.00 and above to locations in Abbotsford and Chilliwack. Delivery to the purchaser will be arranged via email or text. Please provide your cell number at checkout so we can make delivery arrangements via text.
United States Shipping
Orders shipped to the Continental United States for the flat rate of $19.95 via Canada Post Expedited Parcel.
During these uncertain times - please chat with us on the website, email us or send us a message through facebook to see if we can ship to your country.
We ship daily with the exception of weekends & holidays. Each package is sent with a tracking number and is insured. Once your order has been placed, we will email you the tracking number so you can track the progress of your shipment.
To ensure you are completely satisfied with your purchase, we inspect each product prior to shipment for defects. All electrical products, including clocks and signs are tested before shipping to ensure proper working order.
Your order is carefully packaged using quality boxes, bubble wrap and biodegradable packing peanuts made from corn starch.
To discard your packing peanuts, simply place them in water and they will dissolve.
Please note we require your order to be shipped to the address which matches your form of payment.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Once your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.